TownsTech Refund and Cancellation Policy
Effective Date: June 2026
1. Introduction
This Refund and Cancellation Policy outlines the circumstances under which TownsTech may provide refunds and how services may be cancelled.
2. General Principles
Because many TownsTech services involve third-party providers, labour, licensing costs, and resource allocation, not all services are eligible for refunds.
Refund requests are assessed on a case-by-case basis.
3. Services Eligible for Refund Consideration
Subject to review, refunds may be considered for:
- Hosting services purchased in error.
- Duplicate payments.
- Services not yet provisioned.
- Billing errors caused by TownsTech.
Refund approval remains at TownsTech's discretion.
4. Non-Refundable Services
The following services are generally non-refundable:
Domain Names
- Domain registrations
- Domain renewals
- Domain transfers
- Domain redemption fees
Development Services
- Website design
- Software development
- Mobile app development
- Graphic design
- Consulting services
- Digital marketing services already performed
Third-Party Costs
- Advertising spend
- Licensing fees
- Third-party subscriptions
- Purchased software
5. Development Project Cancellations
Before Work Begins
If a project is cancelled before work commences, TownsTech may refund amounts paid less any administrative costs already incurred.
After Work Begins
If work has commenced:
- Fees for completed work remain payable.
- Deposits may be retained.
- Partially completed deliverables may be released upon settlement of outstanding balances.
6. Hosting Service Cancellations
Customers may cancel hosting services at any time.
Cancellation does not automatically generate a refund for unused service periods unless otherwise agreed.
Customers are responsible for backing up their data before cancellation.
7. Subscription Services
Subscription services remain active until:
- Cancellation by the customer; or
- Suspension due to non-payment.
Fees already paid for completed billing periods are generally non-refundable.
8. Chargebacks
Customers agree to contact TownsTech before initiating a chargeback or payment dispute.
Fraudulent or abusive chargebacks may result in:
- Service suspension
- Account termination
- Recovery proceedings
9. Processing of Refunds
Approved refunds will be processed through the original payment method where possible.
Processing times may vary depending on banks, payment gateways, and financial institutions.
10. Contact
Refund requests should be submitted to: