TownsTech Acceptable Use Policy (AUP)
Effective Date: June 2026
Purpose
This Acceptable Use Policy defines activities that are prohibited on TownsTech infrastructure, networks, systems, websites, hosting environments, and services.
Prohibited Activities
Illegal Activities
Customers may not use TownsTech services to:
- Violate Zimbabwean or international law
- Commit fraud
- Facilitate criminal activity
- Distribute illegal content
Intellectual Property Violations
Customers may not:
- Use pirated software
- Host copyrighted materials without authorization
- Distribute stolen digital assets
- Use nulled plugins, themes, or scripts
Security Violations
The following activities are prohibited:
- Malware distribution
- Phishing
- Identity theft
- Unauthorized network scanning
- Brute force attacks
- Hacking attempts
- Credential harvesting
- Botnet operations
Email Abuse
Customers may not:
- Send unsolicited bulk email
- Operate mailing lists without consent
- Conduct phishing campaigns
- Send deceptive marketing messages
Resource Abuse
Customers may not:
- Consume excessive server resources
- Operate cryptocurrency mining services without authorization
- Run applications that destabilize shared hosting environments
Harmful Content
The following content is prohibited:
- Child exploitation material
- Terrorist content
- Malware
- Fraudulent schemes
- Content intended to harm others
Monitoring
TownsTech reserves the right to investigate reports of abuse and monitor system activity necessary to protect infrastructure and customers.
Enforcement
Violations may result in:
- Content removal
- Account suspension
- Service termination
- Reporting to relevant authorities
The severity of action will depend on the nature of the violation.
Appeals
Customers may appeal enforcement actions by contacting support@townstech.co.zw.